At Tafseel, we care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.

 We know you care about your privacy too. This policy explains our privacy practices for TAFSEEL website, mobile app, and all TAFSEEL services.

 

1. Our Privacy Policy

We process your personal information to run our business and provide our users with the Services. By accepting our Terms of use (by acknowledging this policy), you confirm that you have read and understand this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of any of our members, websites hosted through Tafseel, or third-party websites and apps.

         

Tafseel’s Terms of use require all account owners to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use TAFSEEL’s Services only if they have permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use the Services. You are responsible for any and all account activity conducted by a minor on your account.

  

2. Information Collected or Received

In the course of providing our Services, we collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following sources: directly from you, for example, from forms you complete or during registration; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services; from our vendors and suppliers that help provide TAFSEEL services you may interact with (such as, for example, for payments or customer support), and from our third party advertising and marketing partners.

Often, you choose what information to provide, but sometimes we require certain information to provide you the Services. TAFSEEL uses the personal information it receives and collects in accordance with the purposes described in this policy.

 

You can also choose to provide information to a third party, TAFSEEL does not have a direct partner relationship with these third parties and their processing of information is subject to their own privacy policies. You should understand the privacy and security practices of any third party before you share information with them.

 

2.1Registration, Account Setup, Service Usage

In order to use the Services, you will need to submit a valid email address. If you register, you will need to submit a name associated with your account. You may modify that name through your account settings. You need to provide this information to enable us to provide you with the Services. Additional information, such as a shop name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. For example, we need a physical postal address when you are buying something on the Site for delivery.

As a TAFSEEL seller, if you choose to use our payment service, TAFSEEL may requires your full name, date of birth, bank account information, credit card information, and/or other proof of identification in order to verify your identity, provide this service to you, and comply with applicable law.

For both buyers and sellers, TAFSEEL requires this information from you in order to provide you with the Services (including, to verify ownership of an account, to mitigate fraud and abuse, to comply with regulatory obligations, or to complete a transaction as a buyer or seller). We may store credit card information for both billing and payment purposes.       

TAFSEEL may contact individual shop owners confidentially to request more information about their shops or items listed through the Services or may request information from buyers to ensure compliance with our policies and applicable law.

In order to use certain  services on TAFSEEL, you may be required to complete an application; information that you submit through the application process will not be displayed publicly and will only be used internally by TAFSEEL and its service providers, unless otherwise specified.

 

2.2 Profile

You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. name associated with your account (which you may modify in your account settings) is publicly displayed and connected to your TAFSEEL activity.

                  

2.3 Automated Information

TAFSEEL automatically receives and records information from your browser or your mobile device when you visit the Site, use the Apps, or use certain features of the Services, such as your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically.

TAFSEEL may also receive similar information (like, for example, IP addresses and actions taken on the device) provided by a connected Internet of Things device such as a voice-activated assistant or Smart TV. We may combine this information from your browser or your mobile device with other information that we or our advertising or marketing partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyze and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalized experience for members and visitors.

                   

2.4 Data from TAFSEEL Vendors and Suppliers

We also receive information from our vendors and suppliers about you. This information can include customer service interactions, payments information, delivery information.

 

2.5 Data from Advertising and Marketing Partners

As described below, TAFSEEL receives information from our advertising and marketing partners about you. This information can include attribution information via cookies, or UTM tags in URLs to determine where a visit to TAFSEEL comes from, responses to marketing emails and advertisements, responses to offers, and audience information from partners who you have given consent to share that information with us.

  

2.6 Location Information

We collect information about your use of the Services for advertising, for analytics, to serve content, and to protect the Services. This can include your IP address, browser information (including referrers), device information, and when enabled by you, location information provided by your device). When you use the Apps, you can choose to share your geolocation details with TAFSEEL in order to use functions like our local marketplace.

We obtain location information you provide in your profile or your IP address.

With your consent, we may also determine location by using other information from your device, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We use and store information about your location to provide features and to improve and customize the Services, for example, for TAFSEEL’s internal analytics and performance monitoring; localization, regional requirements, and policies for the Services; for local content, search results, and recommendations; for delivery and mapping services; and (using non-precise location information) marketing. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you may revoke your consent to the sharing of that information through the settings on the Apps or on your mobile device.

Certain non-precise location services, such as for security and localized policies based on your IP address or submitted address, are critical for the Site to function. We will only share your geolocation details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the Services. You may also choose to enable the Apps to access your mobile device’s camera to upload photographs to TAFSEEL.

 

2.7 Analytics Information

We use data analytics software to ensure Site and App functionality and to improve the Services. This software records information such as how often you use the Apps, what happens within the Apps, aggregated usage, performance data, app errors and debugging information, and where the Apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.

 

2.8 Information from Third Parties

Some members or visitors may choose to connect to TAFSEEL or register a TAFSEEL account using an external third-party application, such as Facebook, or Google. Connecting your TAFSEEL account to third-party applications or services is optional. If you choose to connect your account to a third-party application, TAFSEEL can receive information from that application. We may also collect public information in order to connect with you, such as when we communicate with you over social media. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on TAFSEEL on certain social media networks which are connected to your TAFSEEL account, and you can revoke your permission anytime in your account settings.         

Certain third-party applications that you use to create or sign into your account may provide you with the option to discontinue receiving messages from us or allows you to forward those messages to another email address. If we are unable to send you critical messages about your account, we may suspend or terminate your account.

 

2.9 Non-Member Information

TAFSEEL receives or obtains information (for example, an email address or IP address) about a person who is not yet a registered TAFSEEL member (a “non-member”) in connection with certain TAFSEEL features, such as when a non-member chooses to subscribe to an TAFSEEL newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, a member sends a gift card code to a non-member, or a non-member uses Guest Checkout to make a purchase.

Non-member information is used only for the purposes disclosed when it was submitted to TAFSEEL, for purposes necessary to the functioning of TAFSEEL’s Services or where TAFSEEL has a legitimate interest.

 

3. Messages from Tafseel

On occasion, TAFSEEL will need to contact you. Primarily, these messages are delivered by email, TAFSEEL Messages, or by push notifications for a variety of reasons, including marketing, transactions, and service update purposes. If you no longer wish to receive push notifications, you can disable them at device level. You can opt out of receiving marketing communications via email or Messages in your account settings or by following the unsubscribe link in any marketing email you receive.

                  

To ensure you properly receive notifications, we will need to collect certain information about your device, such as operating system and user identification information. Every account is required to keep a valid email address on file to receive messages. TAFSEEL may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you.

Additionally, and with your consent where required by applicable law, TAFSEEL may send you an SMS (or similar) message, or reach out to you by telephone, in order to provide you with customer support, for research or feedback, or to provide you with information about products and features that you may find of interest. You can update your contact preferences in your account settings.

Some messages from TAFSEEL are service-related and necessary for members and Guest Checkout users. You understand and agree that TAFSEEL can send you non-marketing emails, messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, relaying Messages with buyers, and correspondence with TAFSEELS’s Support team. You can unsubscribe at any time from marketing emails or messages through the opt-out link included in marketing emails or messages.

 

4.Information Uses, Sharing, & Disclosure

We respect your privacy. TAFSEEL will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.

 

4.1 Our Legitimate Interests

Where we process your information on the basis of legitimate interests, we do so as follows:

 

4.1.1 Providing and Improving our Services

We use your information to improve and customize our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business.

It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on TAFSEEL.

                  

4.1.2 Providing Marketing Communications

We rely on our legitimate interest to send you marketing messages (where permitted independent of consent) and for TAFSEEL’s advertising programs (including TAFSEEL’s on-site advertising and marketing).

 

4.1.3 Keeping our Services Safe and Secure

We use your information for safety and security purposes, which can include sharing your information for such purposes, and we do so because it is necessary to pursue our legitimate interests or those of a third party in ensuring the security of our Services, preventing harm to individuals or property, or crime, enforcing or defending legal rights, or preventing damage to TAFSEEL’s systems, or those of our users or our partners. This includes enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kinds. We use your information to provide and improve the Services, for billing and payments, for identification and authentication, and for general research and aggregate reporting.

 

4.1.4 Buying and Selling

As part of the buying and selling process, TAFSEEEL will facilitate the sharing of information between the two members involved in the transaction, such as the other TAFSEEL member's delivery address and payment status. This can also involve us sharing your information with some of our third-party partners such as  delivery and payment partners to enable us to provide the Service to you. Such partners will process your personal information in accordance with their own privacy policies. In some instances, while they are subject to TAFSEEL’s privacy and security requirements for vendors, these partners, not TAFSEEL, are responsible for the protection of personal information under their control.

 By making a sale or a purchase on TAFSEEL, you are directing us to share your information in this way. Since this is an important part of the Services we provide, we need to do this in order to perform our obligations under our Terms of Use.

We expect you to respect the privacy of the member whose information you have received. As described in TAFSEEL’s Terms of Use, you have a limited license to use that information only for TAFSEEL’s-related communications or for TAFSEEL’s-facilitated transactions. TAFSEEL has not granted a license to you to use the information for unauthorized transactions or sending unsolicited commercial messages in violation of any applicable laws.

 

4.1.5 Service Providers

TAFSEEL also needs to engage third-party companies and individuals (such as research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to TAFSEEL not to disclose or use your information for other purposes.

 

 Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.

 

Third-party plug-ins also collect information about your use of the Site. For example, when you load a page on TAFSEEL that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you use the Services. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. TAFSEEL chooses and manages these third-party technologies placed on its Sites and Apps. However, these are third-party technologies, and they are subject to that third party's privacy policy. We rely on your consent to drop and read these cookies when not technically necessary or when not required based on another purpose such as legitimate interest.

                  

5. Privacy Policy Changes

We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates.

 

6. Contact

If you have any questions contact TAFSEEL’s Support team