At Tafseel, we care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.
We know you care about your privacy too. This
policy explains our privacy practices for TAFSEEL website, mobile app, and all
TAFSEEL services.
1. Our Privacy Policy
We process your personal
information to run our business and provide our users with the Services. By
accepting our Terms of use (by acknowledging this policy), you confirm that you
have read and understand this policy, including how and why we use your
information. If you don’t want us to collect or process your personal
information in the ways described in this policy, you shouldn’t use the
Services. We are not responsible for the content or the privacy policies or
practices of any of our members, websites hosted through Tafseel, or
third-party websites and apps.
Tafseel’s Terms of use
require all account owners to be at least 18 years of age. Minors under 18
years of age and at least 13 years of age are permitted to use TAFSEEL’s
Services only if they have permission and direct supervision by the owner of
the account. Children under age 13 are not permitted to use the Services. You
are responsible for any and all account activity conducted by a minor on your
account.
2. Information Collected or
Received
In the course of providing
our Services, we collect or receive your personal information in a few
different ways. We obtain the categories of personal information listed below
from the following sources: directly from you, for example, from forms you
complete or during registration; indirectly from you based on your activity and
interaction with our Services, or from the device or browser you use to access
the Services; from our vendors and suppliers that help provide TAFSEEL services
you may interact with (such as, for example, for payments or customer support),
and from our third party advertising and marketing partners.
Often, you choose what
information to provide, but sometimes we require certain information to provide
you the Services. TAFSEEL uses the personal information it receives and
collects in accordance with the purposes described in this policy.
You can also choose to
provide information to a third party, TAFSEEL does not have a direct partner
relationship with these third parties and their processing of information is
subject to their own privacy policies. You should understand the privacy and
security practices of any third party before you share information with them.
2.1Registration, Account
Setup, Service Usage
In order to use the
Services, you will need to submit a valid email address. If you register, you will
need to submit a name associated with your account. You may modify that name
through your account settings. You need to provide this information to enable
us to provide you with the Services. Additional information, such as a shop
name, billing and payment information (including billing contact name, address,
telephone number, credit card information), a telephone number, and/or a
physical postal address, may be necessary in order for us to provide a
particular service. For example, we need a physical postal address when you are
buying something on the Site for delivery.
As a TAFSEEL seller, if you
choose to use our payment service, TAFSEEL may requires your full name, date of
birth, bank account information, credit card information, and/or other proof of
identification in order to verify your identity, provide this service to you,
and comply with applicable law.
For both buyers and
sellers, TAFSEEL requires this information from you in order to provide you
with the Services (including, to verify ownership of an account, to mitigate
fraud and abuse, to comply with regulatory obligations, or to complete a
transaction as a buyer or seller). We may store credit card information for
both billing and payment purposes.
TAFSEEL may contact
individual shop owners confidentially to request more information about their
shops or items listed through the Services or may request information from
buyers to ensure compliance with our policies and applicable law.
In order to use
certain services on TAFSEEL, you may be
required to complete an application; information that you submit through the
application process will not be displayed publicly and will only be used
internally by TAFSEEL and its service providers, unless otherwise specified.
2.2 Profile
You may provide your name
and other personal information (such as birthday, gender, location) in
connection with your account and activity. name associated with your account
(which you may modify in your account settings) is publicly displayed and
connected to your TAFSEEL activity.
2.3 Automated Information
TAFSEEL automatically
receives and records information from your browser or your mobile device when
you visit the Site, use the Apps, or use certain features of the Services, such
as your IP address or unique device identifier, cookies, and data about which
pages you visit and how you interact with those pages in order to allow us to
operate and provide the Services. This information is stored in log files and
is collected automatically.
TAFSEEL may also receive
similar information (like, for example, IP addresses and actions taken on the
device) provided by a connected Internet of Things device such as a
voice-activated assistant or Smart TV. We may combine this information from
your browser or your mobile device with other information that we or our
advertising or marketing partners collect about you, including across devices.
This information is used to prevent fraud and to keep the Services secure, to
analyze and understand how the Services work for members and visitors, and to
provide advertising, including across your devices, and a more personalized
experience for members and visitors.
2.4 Data from TAFSEEL
Vendors and Suppliers
We also receive information
from our vendors and suppliers about you. This information can include customer
service interactions, payments information, delivery information.
2.5 Data from Advertising
and Marketing Partners
As described below, TAFSEEL
receives information from our advertising and marketing partners about you.
This information can include attribution information via cookies, or UTM tags
in URLs to determine where a visit to TAFSEEL comes from, responses to
marketing emails and advertisements, responses to offers, and audience
information from partners who you have given consent to share that information
with us.
2.6 Location Information
We collect information
about your use of the Services for advertising, for analytics, to serve
content, and to protect the Services. This can include your IP address, browser
information (including referrers), device information, and when enabled by you,
location information provided by your device). When you use the Apps, you can
choose to share your geolocation details with TAFSEEL in order to use functions
like our local marketplace.
We obtain location
information you provide in your profile or your IP address.
With your consent, we may
also determine location by using other information from your device, such as
precise location information from GPS or information about wireless networks or
cell towers near your mobile device. We use and store information about your
location to provide features and to improve and customize the Services, for
example, for TAFSEEL’s internal analytics and performance monitoring;
localization, regional requirements, and policies for the Services; for local
content, search results, and recommendations; for delivery and mapping
services; and (using non-precise location information) marketing. If you have
consented to share your precise device location details but would no longer
like to continue sharing that information with us, you may revoke your consent
to the sharing of that information through the settings on the Apps or on your
mobile device.
Certain non-precise
location services, such as for security and localized policies based on your IP
address or submitted address, are critical for the Site to function. We will
only share your geolocation details with third parties (like our mapping,
payments, or, to the extent applicable, advertising providers) in order to
provide you with the Services. You may also choose to enable the Apps to access
your mobile device’s camera to upload photographs to TAFSEEL.
2.7 Analytics Information
We use data analytics
software to ensure Site and App functionality and to improve the Services. This
software records information such as how often you use the Apps, what happens
within the Apps, aggregated usage, performance data, app errors and debugging
information, and where the Apps were downloaded from. We do not link the
information we store within the analytics software to any personally
identifiable information that you submit within the mobile application.
2.8 Information from Third
Parties
Some members or visitors
may choose to connect to TAFSEEL or register a TAFSEEL account using an
external third-party application, such as Facebook, or Google. Connecting your
TAFSEEL account to third-party applications or services is optional. If you
choose to connect your account to a third-party application, TAFSEEL can
receive information from that application. We may also collect public
information in order to connect with you, such as when we communicate with you
over social media. We may use that information as part of providing the
Services to you. You can also choose to share some of your activity on TAFSEEL
on certain social media networks which are connected to your TAFSEEL account,
and you can revoke your permission anytime in your account settings.
Certain third-party
applications that you use to create or sign into your account may provide you
with the option to discontinue receiving messages from us or allows you to
forward those messages to another email address. If we are unable to send you
critical messages about your account, we may suspend or terminate your account.
2.9 Non-Member Information
TAFSEEL receives or obtains
information (for example, an email address or IP address) about a person who is
not yet a registered TAFSEEL member (a “non-member”) in connection with certain
TAFSEEL features, such as when a non-member chooses to subscribe to an TAFSEEL
newsletter, a member invites a non-member to visit the Site, a member uploads
non-member information using the contact uploader feature, a non-member engages
in a transaction, a member sends a gift card code to a non-member, or a
non-member uses Guest Checkout to make a purchase.
Non-member information is
used only for the purposes disclosed when it was submitted to TAFSEEL, for
purposes necessary to the functioning of TAFSEEL’s Services or where TAFSEEL
has a legitimate interest.
3. Messages from Tafseel
On occasion, TAFSEEL will
need to contact you. Primarily, these messages are delivered by email, TAFSEEL
Messages, or by push notifications for a variety of reasons, including
marketing, transactions, and service update purposes. If you no longer wish to
receive push notifications, you can disable them at device level. You can opt
out of receiving marketing communications via email or Messages in your account
settings or by following the unsubscribe link in any marketing email you
receive.
To ensure you properly
receive notifications, we will need to collect certain information about your
device, such as operating system and user identification information. Every
account is required to keep a valid email address on file to receive messages.
TAFSEEL may also contact you by telephone to provide member support or for
transaction-related purposes if you request that we call you.
Additionally, and with your
consent where required by applicable law, TAFSEEL may send you an SMS (or
similar) message, or reach out to you by telephone, in order to provide you
with customer support, for research or feedback, or to provide you with
information about products and features that you may find of interest. You can
update your contact preferences in your account settings.
Some messages from TAFSEEL
are service-related and necessary for members and Guest Checkout users. You
understand and agree that TAFSEEL can send you non-marketing emails, messages,
such as those related to transactions, your account, security, or product
changes. Examples of service-related messages include an email address
confirmation/welcome email when you register your account, notification of an
order, service availability, modification of key features or functions,
relaying Messages with buyers, and correspondence with TAFSEELS’s Support team.
You can unsubscribe at any time from marketing emails or messages through the
opt-out link included in marketing emails or messages.
4.Information Uses,
Sharing, & Disclosure
We respect your privacy.
TAFSEEL will not disclose your name, email address or other personal
information to third parties without your consent, except as specified in this
policy.
4.1 Our Legitimate
Interests
Where we process your
information on the basis of legitimate interests, we do so as follows:
4.1.1 Providing and
Improving our Services
We use your information to
improve and customize our Services, including sharing your information for such
purposes, and we do so as it is necessary to pursue our legitimate interests of
improving our Services for our users. This is also necessary to enable us to
pursue our legitimate interests in understanding how our Services are being
used, and to explore and unlock ways to develop and grow our business.
It is also necessary to
allow us to pursue our legitimate interests in improving our Services,
efficiency, interest in Services for users, and obtaining insights into usage
patterns of our Services. As a core part of our Services, we have a legitimate
interest in customizing your on-site experience to help you search for and
discover relevant items and recommended purchases, including using this
information to help sellers find the best ways to market and sell their
products on TAFSEEL.
4.1.2 Providing Marketing
Communications
We rely on our legitimate
interest to send you marketing messages (where permitted independent of
consent) and for TAFSEEL’s advertising programs (including TAFSEEL’s on-site
advertising and marketing).
4.1.3 Keeping our Services
Safe and Secure
We use your information for
safety and security purposes, which can include sharing your information for
such purposes, and we do so because it is necessary to pursue our legitimate
interests or those of a third party in ensuring the security of our Services,
preventing harm to individuals or property, or crime, enforcing or defending
legal rights, or preventing damage to TAFSEEL’s systems, or those of our users
or our partners. This includes enhancing protection of our community against
spam, harassment, intellectual property infringement, crime, and security risks
of all kinds. We use your information to provide and improve the Services, for
billing and payments, for identification and authentication, and for general
research and aggregate reporting.
4.1.4 Buying and Selling
As part of the buying and
selling process, TAFSEEEL will facilitate the sharing of information between
the two members involved in the transaction, such as the other TAFSEEL member's
delivery address and payment status. This can also involve us sharing your
information with some of our third-party partners such as delivery and payment partners to enable us to
provide the Service to you. Such partners will process your personal
information in accordance with their own privacy policies. In some instances,
while they are subject to TAFSEEL’s privacy and security requirements for
vendors, these partners, not TAFSEEL, are responsible for the protection of
personal information under their control.
By making a sale or a purchase on TAFSEEL, you
are directing us to share your information in this way. Since this is an
important part of the Services we provide, we need to do this in order to
perform our obligations under our Terms of Use.
We expect you to respect
the privacy of the member whose information you have received. As described in
TAFSEEL’s Terms of Use, you have a limited license to use that information only
for TAFSEEL’s-related communications or for TAFSEEL’s-facilitated transactions.
TAFSEEL has not granted a license to you to use the information for
unauthorized transactions or sending unsolicited commercial messages in
violation of any applicable laws.
4.1.5 Service Providers
TAFSEEL also needs to
engage third-party companies and individuals (such as research companies, and
analytics and security providers) to help us operate, provide, and market the
Services. These third parties have only limited access to your information, may
use your information only to perform these tasks on our behalf, and are
obligated to TAFSEEL not to disclose or use your information for other
purposes.
Our engagement of service providers is often
necessary for us to provide the Services to you, particularly where such
companies play important roles like helping us keep our Service operating and
secure. In some other cases, these service providers aren’t strictly necessary
for us to provide the Services, but help us make it better, like by helping us
conduct research into how we could better serve our users. In these latter
cases, we have a legitimate interest in working with service providers to make
our Services better.
Third-party plug-ins also
collect information about your use of the Site. For example, when you load a
page on TAFSEEL that has a social plug-in from a third-party site or service,
such as a “Like” or “Send” button, you are also loading content from that
third-party site. That site may request cookies directly from your browser.
These interactions are subject to the privacy policy of the third-party site.
In addition, certain cookies and other similar technologies on the Site are
used by third parties for targeted online marketing and other purposes. These
technologies allow a partner to recognize your computer or mobile device each
time you use the Services. Please be aware that when you use third-party sites
or services, their own terms and privacy policies will govern your use of those
sites or services. TAFSEEL chooses and manages these third-party technologies
placed on its Sites and Apps. However, these are third-party technologies, and
they are subject to that third party's privacy policy. We rely on your consent
to drop and read these cookies when not technically necessary or when not
required based on another purpose such as legitimate interest.
5. Privacy Policy Changes
We may amend or update this
policy from time to time. If we believe that the changes are material, we’ll
let you know by doing one (or more) of the following: (i) posting the changes
on or through the Services, (ii) sending you an email or message about the
changes, or (iii) posting an update in the version notes on the Apps’ platform.
We encourage you to check back regularly and review any updates.
6. Contact
If you have any questions
contact TAFSEEL’s Support team